Eight stages: Explore · Select Lens · Diagnose · Benchmark · Model Options · Test Value · Advise · Measure
The Consultant starts by listening. It asks intelligent follow-up questions — one at a time — to understand what you're trying to achieve, what prompted the enquiry, what your current arrangements are, and what constraints you face.
Questions are adapted to what you've already told it. There is no fixed questionnaire. If you don't know the answer, it notes that as missing information rather than pressing further.
Based on your objectives, the Consultant recommends relevant Advisory Frameworks — structured consulting disciplines that determine how it analyses your situation.
For example, "reduce costs" activates the Best Value and Efficiency frameworks. "Review our officers" activates Workforce and Productivity. You can accept, adjust or combine the recommended frameworks.
Your situation is analysed through the active frameworks — distinguishing between confirmed facts, indicators, potential issues, missing information and assumptions.
If you've provided a postcode, it pulls live crime data from police.uk. If there's enough site detail, it runs a structured risk assessment. The Consultant tells you what it's doing and weaves findings into its analysis.
Your current operation is compared against recognised good practice and current industry direction using the Security Market Benchmark.
This produces a maturity assessment across six key dimensions — classifying your position as ahead of market, aligned with practice, behind direction, or unable to assess.
Realistic options are compared through the lens of the active frameworks — retain, improve, redesign or hybridise. Each includes advantages, limitations and what would need to be confirmed.
It does not recommend SPS unless the evidence genuinely supports it. The option of keeping things as they are is always presented as a genuine choice when evidence supports it.
Each option is assessed against cost, risk, people and outcomes — considering total cost of ownership, not just unit price or hourly rate.
A cheaper service can become more expensive if it creates high turnover, weak performance, management time, avoidable incidents or repeated call-outs.
Structured recommendations covering immediate actions, quick wins, long-term strategy, questions for your existing provider, risks of inaction and success criteria.
The Consultant generates a shareable management report — covering findings, actions and provider questions — designed to be useful even if you never contact SPS.
KPIs and success criteria are defined so you can measure whether the recommended changes are working.
The Consultant distinguishes between activity metrics (what was done), output metrics (what was produced) and outcome metrics (what improved as a result).
