Established in Hull in 1992 — Trusted Security Services Across Yorkshire and Lincolnshire
01482 22657024/7 Control Room
SPS Security
SPS vans outside the SPS Group building in Hull
Systems & Response

Security officers who respond when your alarms and CCTV activate

Alarms and cameras tell you something is wrong. SPS Security officers, mobile patrols and our 24/7 control room in Hull are the people who go and deal with it, across Yorkshire and Lincolnshire.

Fire alarms, CCTV, intruder alarms and access control systems are installed and maintained by SPS Technical, the fire and security systems division of SPS Security Ltd. This page covers the response side: what our officers do when those systems activate.

How systems and security officers work together

What happens when your system needs a person, and which SPS Security service handles it.

CCTV detects someone on site

Our 24/7 control room checks the cameras live and sends a mobile patrol or alarm response officer to the site.

Intruder alarm activates

An SIA-licensed officer attends with your keys, checks and secures the site, and sends you a written report.

Fire alarm goes off out of hours

An officer attends to confirm whether there is a fire, as many fire and rescue services no longer attend unconfirmed automatic alarms.

Repeat false alarms

Officers log the zone or detector that keeps triggering, so the fault can be found and fixed rather than reset again.

Door or lock fault out of hours

A keyholder attends and secures the building until a repair can be made.

Site empty or between uses

Inspections and temporary CCTV towers protect the building while it stands empty.

Why one company for systems and response works better

When your CCTV triggers an alert, the same control room that manages your guarding checks the footage and sends a response. When an intruder alarm activates, the officer attending already knows the site, the keys and the escalation plan.

If an alarm keeps going off, the officer's report goes straight to the engineers who look after the system, so the cause gets fixed instead of the alarm simply being reset. One company, one control room and one point of contact.

What SPS Security provides

  • SIA-licensed officers on site or on patrol
  • Mobile response to alarms and incidents
  • Key holding with agreed escalation
  • 24/7 control room and CCTV monitoring
  • Out-of-hours attendance to fire alarm activations
  • Regular site inspections and written reports
FAQs

Systems and response FAQs

Common questions about how SPS Security responds to your alarms and CCTV.

Activations come into the SPS 24/7 control room in Hull. Operators check CCTV alerts and send an SIA-licensed SPS Security officer to alarm activations, so a trained officer checks the site instead of your staff.
Yes. Alarm response and key holding work with your existing monitored alarm, whoever installed it. We agree access, keys and escalation for each site.
Yes, where it is part of the agreed service. Many fire and rescue services no longer attend unconfirmed automatic fire alarms, so an officer can attend out of hours to confirm whether there is a fire and call the fire service if there is.
Yes. Suitable CCTV systems can be connected to the SPS 24/7 control room, where operators review alerts as they happen and send a patrol or response officer when needed.
SPS Technical, the fire and security systems division of SPS Security Ltd. Visit sps-technical.com for installation, maintenance and system takeovers.
Yes. SPS Technical is the fire and security systems division of SPS Security Ltd, part of the Hull-based SPS Group established in 1992. SPS Technical handles the systems; SPS Security provides the officers, patrols, key holding and alarm response.

Need someone to respond when your alarm goes off?

Talk to SPS Security about key holding, alarm response and patrols. For a new system, repair or maintenance contract, contact SPS Technical.

Visit SPS Technical

01482 226570 — 24/7 Control Room
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