--- title: "Security Service Review Tool | SPS Security" description: "Rate your current security provider across quality, compliance, reporting and value. Get a structured scorecard with improvement priorities. Free online tool." lang: en-GB json-ld: | [ { "@context": "https://schema.org", "@type": "FAQPage", "mainEntity": [ { "@type": "Question", "name": "What does the Security Service Review assess?", "acceptedAnswer": { "@type": "Answer", "text": "The tool scores your current security provider across service delivery, communication, compliance confidence and value retention — producing a structured scorecard you can use in contract discussions." } }, { "@type": "Question", "name": "Is this a formal audit?", "acceptedAnswer": { "@type": "Answer", "text": "No. It is a structured self-assessment. Use it alongside your own records and operational experience." } }, { "@type": "Question", "name": "Is it free?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. No login, no obligation." } }, { "@type": "Question", "name": "Can I share the results with my provider?", "acceptedAnswer": { "@type": "Answer", "text": "Yes. 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"identifier": "CHAS-0004703", "validUntil": "2026-11-12" }, { "@type": "EducationalOccupationalCredential", "name": "SafeContractor", "credentialCategory": "Health & Safety", "recognizedBy": { "@type": "Organization", "name": "Alcumus SafeContractor" }, "identifier": "PE5040", "validUntil": "2026-12-04" } ], "hasOfferCatalog": { "@type": "OfferCatalog", "name": "Security Services", "itemListElement": [ { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Security Guarding", "url": "https://sps-security.com/services/security-guarding" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Mobile Patrols", "url": "https://sps-security.com/services/mobile-patrols" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "Keyholding & Alarm Response", "url": "https://sps-security.com/services/keyholding-alarm-response" } }, { "@type": "Offer", "itemOffered": { "@type": "Service", "name": "CCTV Monitoring & Control Room", "url": 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Get a structured scorecard with improvement priorities. Free online tool.", "url": "https://sps-security.com/tools/security-service-review", "applicationCategory": "BusinessApplication", "operatingSystem": "Web browser", "offers": { "@type": "Offer", "price": "0", "priceCurrency": "GBP" }, "provider": { "@type": "Organization", "@id": "https://sps-security.com/#organization", "name": "SPS Security" } }, { "@context": "https://schema.org", "@type": "HowTo", "name": "Security Provider Quality Review", "step": [ { "@type": "HowToStep", "position": 1, "name": "Client and site details" }, { "@type": "HowToStep", "position": 2, "name": "Core scoring section" }, { "@type": "HowToStep", "position": 3, "name": "Service-specific questions" }, { "@type": "HowToStep", "position": 4, "name": "Compliance and confidence" }, { "@type": "HowToStep", "position": 5, "name": "Open feedback" } ] }, { "@context": "https://schema.org", "@type": "BreadcrumbList", "itemListElement": [ { "@type": "ListItem", "position": 1, "name": "Home", "item": "https://sps-security.base44.app/" }, { "@type": "ListItem", "position": 2, "name": "Business Security Tools", "item": "https://sps-security.base44.app/tools" }, { "@type": "ListItem", "position": 3, "name": "Security Service Review" } ] } ] --- Established in Hull in 1992 — Trusted Security Services Across Yorkshire and Lincolnshire [01482 226570](tel:01482226570)24/7 Control Room [![SPS Security](https://qtrypzzcjebvfcihiynt.supabase.co/storage/v1/object/public/base44-prod/public/698915a4f050929687a915b6/a2fa8c13a_SPSSecurityNewLogo.png)](/) Services Sectors How We Operate Insights & Tools About [Careers](/careers)[Contact](/contact-us) [Book a Security Review Book a Review ](/contact-us) [Home](/)[Business Security Tools](/tools)Security Service Review About This Tool ## Why use this tool? Most businesses renew security contracts without a structured review of what is actually being delivered. This tool helps you score your provider across the areas that matter most — service quality, communication, compliance and value — so renewal decisions are evidence-based. Use it before a contract review, mid-term check or retendering exercise to identify where performance is strong and where gaps may be widening. ## Who should use this? Facilities Managers Procurement Teams Operations Directors Estates Managers Contract Managers Anyone reviewing a security provider ## Before you begin This tool is designed as a structured self-assessment. Results are based on the scores you provide and should be used alongside your own operational experience and contract records. Security Service Review Client Feedback & Performance Review # Security Service Review Tool This is part of the SPS Security Service Review process, built to capture scored client feedback, evidence compliance, support contract reviews and drive continuous improvement across live services. Start review ## Operational review Review service delivery across guarding, patrols, keyholding, alarm response and inspections using structured scoring rather than generic feedback. ## Compliance evidence Capture client-side confidence in professionalism, licensing, competence, incident handling and reporting standards. ## Improvement tracking Highlight watch areas, flag low-scoring sections and create a consistent evidence base for contract reviews and service improvement. ## Tender support Create more useful review evidence for quality management, continuous improvement and future tender or renewal discussions. ## Understanding your results After completing the review, you receive: An overall quality score across four dimensions A structured scorecard highlighting strengths and weaknesses Risk flags where scores fall below acceptable thresholds Suggested improvement actions for your current provider or next procurement **Limitations:** This is a self-assessment based on your scores — not an independent audit. It provides useful structure for contract discussions but should be supplemented with operational evidence. ## Common mistakes to avoid ### Only reviewing after a major incident Reactive reviews miss the gradual decline in service quality that often precedes incidents. Regular structured reviews catch drift early. ### Scoring based on the relationship rather than the service A good working relationship is important, but it should not mask poor attendance, weak reporting or compliance gaps. ### Not benchmarking against the contract specification Review scores should reflect what was contracted, not just what feels acceptable. Check SLAs, response times and reporting commitments. ## What happens next? 1 Share the scorecard with your provider as part of a structured contract review. 2 Use the Security Review tool for a broader assessment of your security setup. 3 Compare alternative models using the Security Comparator before retendering. 4 Contact SPS Security for an independent review of your current arrangements. Frequently Asked Questions ## Security Provider Quality Review — FAQs What does the Security Service Review assess? The tool scores your current security provider across service delivery, communication, compliance confidence and value retention — producing a structured scorecard you can use in contract discussions. Is this a formal audit? No. It is a structured self-assessment. Use it alongside your own records and operational experience. Is it free? Yes. No login, no obligation. Can I share the results with my provider? Yes. The scorecard is designed to support structured contract review conversations. Related Services ## Services commonly recommended Based on your results, one or more of these services may strengthen your security arrangements. [ ### Security Guarding SIA-licensed officers for on-site protection Learn more ](/services/security-guarding)[ ### Mobile Patrols GPS-tracked patrol visits Learn more ](/services/mobile-patrols)[ ### Integrated Security Combined guarding, patrols and monitoring Learn more ](/services/integrated-security) Related Tools ## You may also find these useful [ ### Security Review Assess your full security setup ](/tools/security-review)[ ### Security Comparator Compare service models side by side ](/tools/security-comparator)[ ### Security Tender Assistant Build a stronger tender specification ](/tools/security-tender-assistant) ## Related guides [Security Operating Model Review](/security-operating-model-review-what-to-look-at-before-you-retender-or-re-specify) ## Evidence & standards SIA Approved Contractor Scheme BSIA Member ISO 9001 Quality Management NSI Gold Accredited ## Ready to speak to us? If you would like a professional assessment or want to discuss your results with our team, we are here to help. 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